Terms and Conditions

Please note the following terms and conditions before purchasing your ticket

You may checkout with credit / debit card using the Paypal checkout. You do NOT require a Paypal account to do this, simply select the 'Pay with card' option.

If you would prefer to pay by Direct Deposit / Wire Transfer, complete your order up until the Paypal screen (this will log all details of your order on our system), then CONTACT US to request an emailed invoice.

Advertised price is GST exc - GST is added prior to checkout.

All payments are strictly non-refundable. Refunds are not accepted, however tickets are fully transferable. Please contact us to discuss if you require a transfer or credit note by calling 1300 361 243. Requesting a credit note within four weeks of the date of the event will incur fees.

For full day events - Morning tea AND Lunch is included (not afternoon tea unless otherwise specified on ticket). Tea and Coffee will be provided during breaks only.

Please print and read full Terms & Conditions at www.phoenix-support.com.au/terms.

COVID-19

Please note that we take the health and wellbeing of our customers and staff very seriously. In light of the recent COVID-19 pandemic, we will be limiting all of our events to under 100 people. Should this event be cancelled due to government recommendations, all attendees will be provided with the option to transfer their ticket to the postponed event date, or accept a credit note that can be used to attend online training with the presenters.

We ask that anyone who is displaying cold symptoms on the day to stay at home. We will then provide you with a credit of which you can spend on Phoenix Support resources or online training.